Social Psychology is good for business as it gives insight into consumer behavior. Its good for promotional activities as they influence the consumer, that is various types of communication and persuasion,including advertising, selling and sales promotion. Business would like to change consumers decisions. Attitude change as studied in social psychology can help.
CONDITIONS UNDER WHICH CONSUMERS DECISIONS CHANGE
- Consumer decision change depends very generally on receipt of new information that is in some way or the other relevant to the product or services. The information has to do with properties of the product.Like new uses for a product.Consumer decision change is initiated not only by actual change in affect towards a particular product but by new information that affects or subtracts some important property from the product. This principle works especially were attitudes are weak. Those who are indifferent to the existence of a particular product. When recruiting customers for banks or mobile companies in my country usually get most of new customers from out side the capital city Kampala,were people are just getting introduced to their products.
- Consumers changing their minds with new information will only occur if new information is availed. If not no change will occur. A consumer is not informed at all times,preference patterns are not constant and doesn't know all the products to choose from.
- Change in affect normally follows change in cognitive content .They are interdependent change in one is likely to affect change in another.I started getting interested in online marketing from Partnering with Paul Myers, were I get weekly checks.After I got interested, I learned and understood more things about advertising,software and online marketing. It wouldn't have been the same if the information about Partnerwithpaul.com hadn't been introduced and I getting interested.I have now improved my skills recruiting and promotions, which I am using for earning income
- When feeling towards general product changes because of some new cognition of it you feel differently about some other properties as well. When I watched the U.S basketball team at the Olympics of 2000 in Australia, I also got interested and started watching in the NBA.
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CHANGES IN PERCEIVED PROPERTIES OF PRODUCT OR SERVICE
Attitude towards an product can change when from our point of view the product changes. There are two special cases of such product change.It may be that the product it self has changed or that our information about the product has been revised.
When a product undergoes some change in its properties and we receive the information about the change, this though not the simplest is the most effective way for attitude change. For instance if the product involves recruiting people to join work at home program,if you allow people from various countries to join and not restrict those joining. Also If you allow people to join for free a program that usually used to charge for joining,you may change a lot of people's minds.
Change in information about the product, that is the product remains constant but the attitudes change as a result of new information. This could be as a result of contact with the product it self or reading about the owner of the product. When most people tell me a product on the internet is a scam, I tell them to first research about the owner,what he or she has done. Most people research about the product but not the person behind it. However the information should not be ambiguous as it will be distorted by receiver.
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